Refund Policy

At New Wave Tech Gear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
 

Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets the following conditions:

• The item is unused and in its original condition.

• The item is returned in its original packaging with all accessories, manuals, and included components.

• Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these requirements.
 

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Gift cards

• Downloadable software or digital products

• Clearance or final sale items

• Personalized or customized products

• Opened consumable products (where applicable)
   

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request, please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, repair, store credit, or refund.
 

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Original shipping charges are generally non-refundable unless the return is due to our error or the item was received damaged or defective.
 

Exchanges

We replace items only if they are defective, damaged, or if the wrong product was sent. If you need an exchange, please contact our customer support team for assistance.
 

Return Shipping

Customers are responsible for return shipping costs unless:

• The incorrect item was shipped.

• The product arrived damaged.

• The product is confirmed to be defective.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.
 

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.
 

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team through our Contact page. We are committed to resolving any concerns promptly and ensuring a positive shopping experience.
 

Thank you for shopping with New Wave Tech Gear.