Shipping Policy

Thank you for shopping with New Wave Tech Gear. We are committed to delivering your orders quickly, securely, and efficiently. Please read our shipping policy before placing an order.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed during regular business days only.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional events or holiday seasons, processing times may be extended due to higher order volumes.

Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are provided as a guide only and are not guaranteed.

Please note that unforeseen circumstances such as severe weather, customs processing, carrier delays, or other events beyond our control may affect delivery times.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping destination, package weight, and selected shipping option.

From time to time, New Wave Tech Gear may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor your package's progress.

Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, and other applicable fees may be charged by your local customs authority. These charges are the responsibility of the customer unless otherwise stated.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist in investigating the shipment.

If your package arrives damaged, please notify us within 7 days of delivery and provide:

Your order number
Photos of the damaged packaging and product
A brief description of the issue

We will review your claim and work toward an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. New Wave Tech Gear is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

Lost Packages

If a shipment is confirmed lost by the shipping carrier, we will work with the carrier to investigate the issue and determine the appropriate resolution in accordance with our policies.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team through our Contact page. We are happy to assist you and ensure you have a smooth shopping experience with New Wave Tech Gear.

Thank you for choosing New Wave Tech Gear.